Terms and Conditions

Last updated: June 2, 2025

Welcome to M Wellness, where we specialize in Reformer Pilates and Physical Therapy services designed to support your overall well-being. We offer in-studio and online sessions, as well as flexible membership options. By using any of our services, you agree to the terms outlined below.

1. Bookings & Payments

• All classes, appointments, and online sessions must be booked in advance through our website, app, or in-person.
  
• Payment is required at the time of booking, unless covered under an active membership.
  
• We accept all major credit/debit cards, mobile payments, and online transfers.
  

2. Memberships

• Memberships grant access to a specified number of classes or unlimited classes per billing cycle, depending on your plan.
  
• All memberships auto-renew monthly unless canceled in writing with at least 7 days’ notice before the next billing cycle.
  
• Unused sessions do not roll over unless otherwise stated in your membership terms.
  
• Memberships are non-transferable and non-refundable.
  

3. Online Sessions

• Online classes and therapy sessions are conducted via secure video platforms.
  
• Clients are responsible for ensuring a safe space to exercise and a stable internet connection.
  
• Online participants must still complete all required intake and consent forms prior to participation.
  

4. Cancellations & No-Shows

• Studio Pilates Classes: Require a minimum of 12 hours’ notice for cancellation to avoid losing the session or incurring a fee.
  
• Physical Therapy Appointments: Require at least 24 hours’ notice for cancellation or rescheduling.
  
• Online Sessions: Same cancellation windows apply.
  
• Late cancellations or no-shows will result in the session being forfeited or a full fee charged.
  

5. Refunds

• All sales, including memberships, are final and non-refundable.
  
• In special circumstances (e.g., medical issues), credit may be granted at M Wellness’s discretion upon receiving appropriate documentation.
  

6. Health & Medical Disclaimer

• You must complete a health intake form before attending your first class or session.
  
• You confirm that you are medically fit to participate and have disclosed any injuries or medical conditions.
  
• Participation is at your own risk. M Wellness is not responsible for any injury sustained during in-person or virtual sessions.
  

7. Liability Waiver

By participating in any M Wellness service (in person or online), you agree to:

• Release M Wellness and its staff from liability for any injury or damages arising from your participation.
  
• Acknowledge that physical activity involves risk and that you assume full responsibility for your participation.
  

8. Code of Conduct

• Arrive on time; late arrivals may not be admitted.
  
• Wear appropriate attire (non-slip socks required for Reformer Pilates).
  
• Keep phones silent during classes and sessions.
  
• Be respectful to staff, instructors, and fellow clients.

9. Privacy Policy

We take your privacy seriously. All personal, health, and payment information is stored securely and used only to deliver and improve our services. For more details, please refer to our full Privacy Policy.

10. Modifications to Terms

M Wellness reserves the right to update or modify these Terms & Conditions at any time. Updated terms will be posted on our website and become effective immediately.

Contact Us

If you have any questions about these Terms & Conditions or your membership, please contact us:

📧 Email: [email protected]
📞 Phone: 252-505-0890
📍 Studio Location: 1305 Arendell Street, Morehead City, North Carolina
🌐 Website: mwellnessmhc.com