Privacy Policy
Last Updated: June 3, 2025
At M Wellness, we value your privacy and are committed to protecting your personal, health, and payment information. This Privacy Policy outlines how we collect, use, store, and protect your information when you engage with our services, whether in-studio or online.
1. Information We Collect
When you engage with M Wellness, we may collect the following types of information:
a) Personal Information
- Name, address, phone number, and email address
- Emergency contact information
b) Health Information
- Medical history and relevant health conditions
- Physical therapy intake forms and fitness assessments
c) Payment Information
- Credit/debit card details (processed securely via third-party payment processors)
- Billing and transaction history
d) Usage Data
- Class and appointment attendance
- Website and mobile app usage
- Communications and feedback
2. How We Use Your Information
Your information is used to:
- Schedule and manage classes, sessions, and memberships
- Personalize your physical therapy or fitness experience
- Communicate important updates, confirmations, and reminders
- Process payments and manage billing
- Monitor safety and meet legal or regulatory obligations
- Improve our services and operations
3. Sharing Your Information
We do not sell or rent your personal information. We may share your data only in the following cases:
- With licensed therapists or instructors directly involved in your care
- With third-party service providers (e.g., payment processors, booking platforms) who help us operate our business—these providers are obligated to protect your data
- If legally required by law enforcement, court orders, or regulatory authorities
4. Data Security
We take reasonable administrative, technical, and physical measures to safeguard your data:
- Encrypted payment processing via trusted third-party platforms
- Secure digital storage of health and personal data
- Limited internal access based on role and necessity
While we strive to use commercially acceptable means to protect your information, no method of transmission or storage is 100% secure.
5. Your Rights
You have the right to:
- Access, correct, or update your personal information
- Withdraw consent for communications at any time
- Request deletion of your information, subject to legal or clinical retention requirements
To exercise these rights, please contact us at [email protected].
6. Cookies & Online Tracking
Our website may use cookies or similar technologies to improve user experience and understand how our site is used. You can disable cookies in your browser settings if preferred.
7. Children’s Privacy
Our services are not intended for children under the age of 13. We do not knowingly collect personal information from minors without verified parental consent.
8. Policy Updates
We may update this Privacy Policy from time to time. Any changes will be posted on our website and the date of the latest update will be noted above. Continued use of our services after changes implies your acceptance of the updated policy.